FAQ

 

Pick-up instructions for Chicago O'Hare airport?

 

Door #5C is for taxis only at O’Hare airport terminal 5. Not for limos!

Please remember, at the O'hare International Termial 5, do NOT walk out of door 5C. We can only pick you up at 5D or 5E at Terminal 5.


ohare airport door number
 

1. Please collect your entire luggage. (If you only have carry-ons, please follow the baggage claim signs anyway to be at lower level of the airport.

2. Go outside your Terminal and locate a door number or a vestibule number we can pick you up from.
O'Hare is a an enormous airport and we need to know exactly where at particular terminal you are at. There can be hundreds of passengers at the same time waiting for pick-up. That's why it is IMPERATIVE to locate a door number you are at.

Door numbers are located above all exit doors. At Ohare airport, we will be able to pick you up at the following vestibules:
Terminal 1 - door #1A, 1B, 1C, 1D, 1E, 1F (middle lane)
Terminal 2 - door #2A, 2B, 2C, 2D, 2E, 2F (middle lane)
Terminal 3 - door #3A, 3B, 3C, 3D, 3E (middle lane)
Terminal 5 - door #5D, 5E (first lane)

Due to City of Chicago restrictions and regulations, we CAN NOT pick-up passengers at "G" and "H" door at all terminals.

3. Call our dispatch directly at 312.345.LIMO (5466)
Our dispatch will send a car from O'hare staging (parking lot for commercial vehicles located next to Ohare) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Ohare, we will be able to pick you up in about 3-8 minutes on average. Please be advised that on Thursday and Friday late afternoon or early night, pick-up time might be between 8-20 minutes due to huge number of flights, passengers and unfortunately delays.

 

-Pick-up instructions for Chicago Midway airport?

 

 

1. Collect your entire luggage.
If you only have carry-on, please follow baggage claim signs anyway to be at lower level (arrivals).

2. Go outside to the door #2LL - middle lane.
LL stands for Lower Level, baggage claim level. Middle lane is for limos.

3. Call our dispatch directly at 312.345.LIMO (5466)
Our dispatch will send a car from Midway staging (parking lot for commercial vehicles located next to Midway airport) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Midway, we will be able to pick you up in about 2-5 minutes on average. Please be advised that on Thursday and Friday afternoon/night, pick-up time might be between 5-15 minutes due to huge number of flights, passengers and unfortunately delays.

 

 

 

-Aren’t all limousine services basically the same?

 

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

 

-How far in advance should I place a reservation?

 

As soon as your plans are fairly definite, just give us a call to set up your reservation.  We always suggest as much notice as possible, several days for airport service and at least two weeks for hourly charters.  However seasonal, off-hour and special events will dictate more notice time so try to plan accordingly.

 

-Do you offer off-hour service?

 

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please keep in mind to reserve as far in advance as possible for off-hour service and that premium pricing and/or surcharges may apply.

 

-What are your standard cancellation policies?

 

Sedan and SUV – 2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.

Passenger and Executive Van – 4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters.

Limousine – 48 hours prior to pickup time. 6 hours notice on airport transfers.

Mini & Limo Coaches – 12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters.

Motor Coaches – Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters.

 

-What is your standard special event cancellation policy?

 

Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered.

 

-Do you require a deposit and when do I pay it?

 

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

 

-Can I visit your office in person to see vehicles and make a reservation?

 

Absolutely! Our customers are always welcome to visit our offices during standard office hours to view and reserve vehicles. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and have the vehicles on site.

 

-How can I obtain a receipt for my charges?

 

Friendly LImousine Service Chicago can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system or client booking app you can also retrieve a receipt once the ride is completed and closed out.

 

-Do you offer corporate and personal accounts?

 

Friendly Limousine Service Chicago offers both corporate and personal accounts. A credit card authorization form and other documentation will be requested to be completed and returned. Major corporate accounts may qualify for billing terms, subject to review and approval.

 

-How far in advance should I make my reservation?

 

Friendly Limo Chicago can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us. Overland is Kansas City’s premier chauffeured service and is often in high demand. However we are also the largest, most diversified operator of premium, late model equipment and have many options for our clients. Payment arrangements must be made at the time of reservation.

 

-Do you offer transfers, i.e., “drop-off and pickup” service for special events?

 

In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.